PRIVACY POLICY

1. Information We Collect

We may collect the following types of information:
– Personal Information: Name, email address, phone number, address, etc.
– Non-Personal Information: Browser type, device information, referral source, and other usage data.
– SMS Data: When you opt-in to receive SMS updates or appointment reminders, we collect your mobile number and message history.

2. How We Use Your Information

We use the information we collect to:
– Provide and manage plumbing, drain cleaning & hvac services
– Communicate with you via phone, email, or SMS
– Improve our website and marketing efforts
– Respond to inquiries and provide customer support
– Send service updates, appointment reminders, and promotional offers (if opted-in)

3. SMS/Text Messaging Compliance (10DLC)

By submitting your phone number and opting in to SMS communications, you consent to receive text messages from Hometown Plumbing Pros.

– Message frequency may vary.
– Standard message and data rates may apply.
– You may opt out at any time by replying STOP to any message and no further messages will be sent.
– For help, reply HELP or contact us directly at (815) 877-1743 or at service@totalph.net.

Your phone number, opt-in information, and all other personal information will not be shared or sold to third parties for marketing purposes.

4. How We Protect Your Information

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

5. Sharing Your Information

We do not sell your personal information. We may share information with third-party vendors for the purpose of providing services on our behalf (e.g., SMS providers, analytics, hosting), but they are obligated to protect your information.

6. Your Choices

You may opt-out of email or SMS marketing at any time and request access to or deletion of your personal data by contacting us.

7. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

8. Contact Us

For questions about this Privacy Policy, contact us at:
Total Plumbing & Heating LTD
754 Southrock Dr, Rockford, IL 61102
Phone: (815) 877-1743
Email: service@totalph.net